Golden Number Lotto Privacy Policy

What Information We Collect

We collect both personal information (information that can identify you or reasonably identify you) and non-personal information when you use Golden Number Lotto. The exact information we collect depends on how you interact with our website and services.

Information you provide directly

When you engage with Golden Number Lotto, you may provide us with:

• Registration and account details – including your full name, date of birth, residential address, state or territory, email address, mobile number and account password when you register via the Register page.
• Identity and eligibility information – information used to confirm that you are aged 18 or over and an Australian resident, which may include verification data provided through trusted third-party verification services.
• Contact and support information – details you provide when contacting our support team via the Contact Us page, including your name, email address, phone number, preferred contact method and the content of your enquiry.
• Participation information – information relating to your lotto-style participation, such as draw entries, preferences, ticket selections and general account activity within Golden Number Lotto.
• Marketing and communication preferences – your choices regarding newsletters, promotional messages, draw reminders or updates about new features and responsible gaming tools.
• User-submitted content – information you provide when submitting questions, feedback, testimonials or participation in quizzes, surveys or interactive tools on our website.

Information collected automatically

When you visit or interact with our website, we may automatically collect certain technical and usage-related information, including:

• Device and connection data – such as your IP address, browser type and version, operating system, device identifiers, language settings and referring URLs.
• Usage and interaction data – including the pages you view, the links you click, the time and date of your visits, session duration, navigation paths and how you interact with different features or content areas.
• Location-related information – general location inferred from your IP address to help us understand where our Australian users are engaging from and to support eligibility checks.
• Analytics data – aggregated or pseudonymised statistics about how users access and use Golden Number Lotto, derived using analytics and measurement tools.

Information from cookies and similar technologies

We use cookies, pixels and similar tracking technologies to collect information about how you use our website, improve performance and deliver a smoother, more personalised experience. Further detail is provided in the Cookies and Tracking Technologies section of this Policy and in our dedicated Cookie Policy.

Information from third parties

In some cases, we may receive information about you from trusted third parties, including:

• Verification providers – to confirm your age, identity and residency, where this is required to meet our compliance and responsible gaming obligations.
• Analytics and service partners – who help us understand usage patterns, service performance and how users interact with Golden Number Lotto.

We handle information obtained from third parties in accordance with this Privacy Policy and applicable Australian privacy laws.

Data Storage and Security

We take the security of your personal information seriously and implement a range of technical, organisational and administrative measures designed to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

• Secure storage systems – storing personal information in controlled systems with restricted access, audit logging and security configurations aligned with current industry practices.
• Encryption and transmission safeguards – using encryption and secure protocols (such as HTTPS/TLS) to protect personal information in transit between your device and our servers.
• Access controls – limiting access to personal information to authorised personnel and service providers who require it to perform their duties and who are subject to confidentiality obligations.
• Security monitoring – monitoring our systems for potential vulnerabilities or suspicious activity and taking steps to prevent, detect and respond to potential security incidents.
• Policies and training – maintaining internal policies, procedures and training programmes to support responsible handling of personal information and awareness of privacy obligations.

While we use reasonable efforts to safeguard your personal information, no method of transmission or storage can be guaranteed as completely secure. You are responsible for keeping your account credentials (such as passwords and access codes) confidential and for notifying us promptly if you suspect any unauthorised use of your account.

Depending on our operational needs and the services we use, your personal information may be stored in Australia or, in limited cases, in secure locations overseas through third-party service providers. Where information is stored or accessed from outside Australia, we take steps to ensure that appropriate safeguards are in place and that any overseas recipients handle your information in a manner consistent with this Privacy Policy and applicable legal requirements.

User Rights and Choices

Golden Number Lotto aims to provide you with meaningful control over your personal information. Subject to certain legal limitations, you have the rights outlined below in relation to the personal information we hold about you.

Access to your personal information

You may request access to the personal information we hold about you. We will provide access in a reasonable manner and timeframe, subject to any legal or regulatory restrictions that may apply. In some cases, we may need to verify your identity before granting access.

Correction and updates

If you believe that any personal information we hold about you is inaccurate, incomplete or out of date, you may request that it be corrected. You can also update certain details directly by logging into your account. We will take reasonable steps to correct any information that is inaccurate, incomplete or not up to date.

Deletion and deactivation

You may request that we delete certain personal information or deactivate your account where it is no longer required for the purposes for which it was collected, subject to our legal and regulatory obligations to retain specific records for a defined period. Where full deletion is not possible, we will take reasonable steps to de-identify or securely store your information until it can be deleted.

Marketing and communication preferences

You can manage your marketing preferences by using the unsubscribe links included in our emails or by contacting us via the Contact Us page. Even if you opt out of marketing communications, we may still send you service-related messages, such as important account notifications or updates to this Privacy Policy.

Cookies and tracking choices

You can control certain cookie and tracking technologies through your browser settings and, where available, through tools provided on our website. For more detail, see the Cookies and Tracking Technologies section and our Cookie Policy.

Exercising your rights

To exercise any of the rights described above, or to raise a question or concern about how your personal information is handled, please contact us using the details provided on our Contact Us page. We may ask you to verify your identity before we can respond to your request. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Retention Policy

We retain personal information only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy, to comply with our legal and regulatory obligations and to resolve any disputes or enforce our agreements.

The retention period for your personal information may vary depending on factors such as:

• The nature of the information and the services you use;
• Our ongoing relationship with you as a registered user or participant;
• Applicable legal, regulatory, accounting and reporting requirements in Australia; and
• The need to maintain records for responsible gaming, verification, risk management or dispute resolution purposes.

When personal information is no longer required for the purposes for which it was collected, and we are not legally required to retain it, we will take reasonable steps to destroy it securely or de-identify it so that it can no longer be used to identify you.

Where information is held in backup or archival systems, it may not be immediately removed but will be securely stored and isolated from routine processing until it can be deleted in accordance with our data retention practices.

Stay Informed and Play Responsibly

Understanding how your personal information is collected and used is an important part of participating responsibly in Golden Number Lotto. We encourage you to read this Privacy Policy carefully alongside our Responsible Gaming information and Terms and Conditions before registering on the Register page or taking part in any lotto-style draws.

Access to Golden Number Lotto is restricted to Australian residents aged 18 and over. If you or someone you know may be experiencing difficulties related to gambling, please seek help early by visiting Gambling Help Online or calling 1800 858 858.